Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. The item must be in the same condition as when you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@gopeu.com. Please note that returns must be sent to the following address: [To be confirmed — please contact us for return address details.]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without first requesting a return will not be accepted. For any questions about returns, please contact us at info@gopeu.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-returnable items

Certain items cannot be returned, such as ropes cut to custom lengths according to the customer's specifications. If you have any questions about a specific item, please contact us.

Exchanges

The quickest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as when you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@gopeu.com.